Return & Refund Policy
- Return Eligibility
Customers may request a return within 30 days after receiving their order, subject to the conditions below.
To be eligible for a return: ‑ The item must be unused, unworn, and in the same condition as received. ‑ The item must be in its original packaging. ‑ Proof of purchase (order number or receipt) is required.
- Non‑Returnable Items
The following items are not eligible for return: ‑ Gift cards. ‑ Personalized or customized items. ‑ Final sale or clearance items. ‑ Items marked as non‑returnable.
- Return Process
To initiate a return, please contact us at:
Email: service@ncyvbsm.com
Please include: ‑ Order number. ‑ Reason for return. ‑ Photos (if the item is defective or damaged).
- Return Shipping
‑ Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. ‑ Original shipping fees are non‑refundable. ‑ We recommend using a trackable shipping service for returns.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved: ‑ Refunds will be processed within 5–10 business days. ‑ Refunds will be issued to the original payment method.
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and relevant photos so we can assist you.
- Contact Information
For any questions regarding returns and refunds, please contact us:
Email: service@ncyvbsm.com
Website Operator: Cloudmere Digital Ltd
Business License Entity: Cloudmere Digital Ltd
Registered Address: 1504 RUSHMORE DR, COLORADO SPRINGS CO 80910
Customer Service: +19702872237